Long story short, I moved from one location to another and tried to use my modem. Because Comcast services are incredibly unhelpful, instead of allowing me to use my original account, they made me create a new account and transfer the credentials. When they removed my modem off my old account and I tried to activate the services at the new location they got 'illogical equipment transfer'
I spent over an hour on the phone with them not being able to figure it out. This is more or less the same issue documented on reddit here, they wanted me to drive to a service center and have it scanned :(
The solution? Use the Chat tool! The person in the chat window managed to resolve the problem in like 15 min.
No comments:
Post a Comment