For some reason the Southwest reservations were not being displayed in the email, attached were a bunch of .eml files, it turns out these have the reservations were in the .emls. For me to view them I simply renamed them to .mht and opened them in IE.
http://answers.microsoft.com/en-us/windows/forum/windows_7-files/how-to-open-eml-files-in-windows-7/8158751a-bc5a-4fd6-b8be-5755d2821c49
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