Anyway when I got it I thought there was a problem with it so I called support to ask what to do.
Here are the steps for reinstalling the WebOS software if the Touchpad isn't working:
Navigate to: http://ws.hpwebos.com/webosdoctor/serialnumberinitial.htm
If that doesn't work and you end up at the select a device page, just click the palm pre.
Enter the serial number
fb359ua11aba which will be detected as a touchpad.
you need java installed but you will be prompted to download the webos doctor. Just follow the instructions.
After doing a system scan, there will be a prompt to plug in the touchpad. Make sure you press the volume up and power button to enter usb mode.
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